Refund and Returns Policy
At Morocco By Tours, we are committed to ensuring your travel experience is seamless and enjoyable. We understand that circumstances can change unexpectedly, and you may need to cancel or alter your travel plans. Our Refund and Returns Policy is designed to provide you with clear guidelines on how to proceed in such cases and to ensure transparency and fairness.
Cancellation and Refund Policy
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We understand that sometimes plans change. If you need to cancel your tour, please notify us as soon as possible. Our refund policy for cancellations made by clients is as follows:
- More than 30 days before the tour start date: You will receive a full refund minus a 10% administrative fee. This fee covers our costs related to the booking and cancellation process.
- 15-30 days before the tour start date: You will be eligible for a 50% refund of the total booking amount. This partial refund accounts for the expenses we have incurred in preparation for your tour.
- Less than 15 days before the tour start date: Unfortunately, we cannot offer a refund for cancellations made within this period due to the advanced preparations and costs already incurred.
- No-shows: If you do not show up for your tour and do not provide any notice, no refund will be issued.
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Cancellation by Morocco By Tours
In rare instances, we may need to cancel your tour due to unforeseen circumstances such as natural disasters, political instability, or other factors beyond our control. In such cases, we will offer you the option to reschedule your tour or receive a full refund. We will strive to notify you as early as possible to minimize any inconvenience.
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Refund Process
Refunds will be processed within 14 business days from the date of cancellation approval. Refunds will be issued to the original payment method used during booking. Please note that your bank or credit card provider may take additional time to post the refund to your account.
Changes to Bookings
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We understand that you may need to make changes to your booking. Amendments can be made up to 15 days before the tour start date, subject to availability and an administrative fee of $50. This fee covers the cost of making the necessary adjustments to your booking. Changes requested within 15 days of the tour start date will be considered on a case-by-case basis and may incur additional charges, depending on the nature and extent of the changes.
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Amendments by Morocco By Tours
Occasionally, it may be necessary for us to make amendments to your tour itinerary due to operational reasons. If such changes are required, we will notify you as soon as possible and offer suitable alternatives. If the alternative arrangements are not acceptable to you, you will have the option to cancel your booking and receive a full refund.
Unused Services
Please note that no refunds will be for any services or portions of the tour. This includes situations where you choose not to participate in certain activities or leave the tour early. We encourage you to make the most of the planned itinerary to fully enjoy your experience in Morocco.
Travel Insurance
We strongly recommend that you purchase comprehensive travel insurance that covers trip cancellation, interruption, medical emergencies, and personal belongings. Travel insurance provides peace of mind and financial protection in case of unexpected events that may affect your travel plans.
Contact Us
For any questions or to initiate a cancellation, please contact our customer service team:
Our customer service team is here to assist you with any inquiries or concerns you may have regarding your tour booking, cancellations, or amendments.
Special Circumstances
In the event of extraordinary circumstances such as a pandemic, Morocco By Tours will assess refunds and cancellations on a case-by-case basis, considering the best interests of our clients and the sustainability of our services. We are providing flexible and fair solutions to accommodate your needs during such times.
Why Choose Morocco By Tours
At Morocco By Tours, we take pride in offering exceptional travel experiences that showcase the beauty, culture, and history of Morocco. Our team is knowledgeable guides who are passionate about sharing their love for Morocco with our clients. We offer a range of tours, including private city and desert tours, to suit your interests and preferences.
- Tailor-Made Programs: We offer customized tour programs that allow you to explore Morocco’s diverse landscapes and cultural sites. Whether you want to visit bustling cities, we can create a tour itinerary that meets your needs.
- Professional Team: Our team of drivers and guides are fluent in multiple languages, including French, English, Spanish, and Berber. They have to select for their kindness, professionalism, and punctuality to ensure that you have the best travel experience possible.
- Luxury Accommodations: We arrange stays in some of Morocco’s most luxurious accommodations, including traditional riads, boutique hotels, and desert camps. You can expect comfort, elegance, and exceptional service throughout your journey.
- Authentic Experiences: Our tours are to provide authentic experiences that immerse you in Moroccan culture. From visiting Berber villages to exploring historic medinas and enjoying traditional Moroccan cuisine, you will gain a deep appreciation for the country’s rich heritage.
Conclusion
Moreover, Morocco By Tours is to make your trip to Morocco an unforgettable experience. Our Refunds and Returns provide you with flexibility and peace of mind when booking your tour. our team is here to assist you every step of the way. Contact us today to plan your dream tour of Morocco and discover the true essence of this captivating country.
Thank you for choosing Morocco By Tours. We look forward to welcoming you and creating memories that will last a lifetime